Customer Service Visits

The Implementation and roll-out of a new quality management system can be a daunting experience. Organisations need to assess the impact to the business and consider the time it can take for individuals to get used to a new system.

To help our customers with these issues, Gael’s Customer Service Consultants are available to spend time with an organisation on-site. The customer service visits are designed to ensure the organisation is both comfortable with and getting the most out of Q-Pulse.

By liaising with Gael’s consultants, organisations are fully supported through a focussed customer service – solving Q-Pulse queries and guiding them towards improvement through best practice. Customer service visits encourage the development of a friendly, working relationship and ensure organisations truly benefit and understand the value of their investment days, months and years after their initial investment and roll-out. The visits can be used to assess the effectiveness of the initial rollout of Q-Pulse or as regular “check-ups” on an organisation’s Q-Pulse project. Gael's customer service visits help with action plans and provide support to ensure barriers are removed, issues resolved and objectives achieved to realise real value.

All Customer Service visits are part of an organisation’s Q-Pulse maintenance subscription and there is no additional cost.

To find out more about how Gael’s Customer Service team complements the organisational improvements that Q-Pulse brings, contact Gael on +44 (0) 1355 593400 or email info@gaelquality.com.