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As the aviation sector continues to expand and grow, airlines must implement and maintain a quality management system (QMS) to ensure the continuing safety of passengers and crews and the continuing airworthiness of aircraft. In tracking the performance of their QMS, Air Seychelles has chosen Q-Pulse, a compliance management solution from award-winning Scottish software developers Gael Ltd. As the Republic of Seychelles' national airline, Air Seychelles operates inter-island services and international flights to 8 destinations on three continents. Based at the Seychelles International Airport, it operates flights to Paris, London, Milan, Rome, Frankfurt, Johannesburg, Singapore, Maldives, Mumbai and Mauritius, and is also the major ground handling agent for all aircraft operating at Seychelles. ‘We needed an integrated solution that would help us to track our progress efficiently and effectively, in terms of compliance with regulatory and commercial standards such as ISO 9001:2000 and IATA's IOSA,’ explains Vimi Lockmun-Bissessur, Air Seychelles' Head of Organisational Development. ‘As well as demonstrating compliance to our regulators, we wanted to be able to assure our customers of the safety and airworthiness that our compliance demonstrates. We were also looking for a system that would help us to track and monitor customer complaints, and Q-Pulse's integration of multiple functions helps us serve different purposes with a single system.’ ‘Q-Pulse Version 5 is a quantum leap from the previous version: features such as web-enabled document management, the ability to include reporting processes within Q-Pulse, an enhanced asset management module, and a competency-based training and people management system marks Q-Pulse's transition from QMS software to true corporate compliance system software.’ Following their Freight Services department's successful ISO 9001:2000 certification and their recent successful IOSA certification, Air Seychelles' Human Resources and Administration division is now laying the groundwork for their certification to ISO 9001:2000: ‘At Air Seychelles, we're committed to implementing Quality Systems at every level of the organisation,’ says Vimi. ‘We hope to roll Q-Pulse out throughout our different offices worldwide, and are looking forward to continuing our development of the system.’ For further information please contact:
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