Healthcare Quality Management – Success Stories

Fertility

Birmingham Women's NHS Foundation Trust

Birmingham Women's NHS Foundation Trust
‘We’ve found Q-Pulse to be a vital tool in developing and maintaining our Quality Management System... [W]e’ve also found that it has acted as a guide to, as well as a framework for, the QMS.’

Homerton University Hospital NHS Trust

Homerton University Hospital NHS Trust
‘Putting Q-Pulse into place has changed the way we work considerably within the Centre, by providing us with a very user friendly system that will ensure we can continue to meet HFEA accreditation standards.’

Manchester Fertility Services

Manchester Fertility Services
‘By supporting how we manage our QMS, Q-Pulse has assisted us in achieving certification to ISO 9001:2008 and CHKS accreditation, as well as improving the quality of patient care.’

The Royal United Hospital Bath NHS Trust

The Royal United Hospital Bath NHS Trust
‘In helping us to manage the requirements of Human Fertilisation and Embryology Regulations, Q-Pulse is assisting in the continued provision of high quality, safe and effective services that meet the needs of our patients.’

Oncology

Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust
‘The Kent Oncology Centre has found Q-Pulse to be a fully comprehensive, Quality Management compliant tool, which is well-structured and easy to use. In addition, we believe Q-Pulse can be used and customised to suit any service within the NHS.’

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust: standardising QMS management with Q-Pulse Enterprise
‘Q-Pulse’s user-friendly Windows-style interface offers a familiar interface [which] should make it easier for staff to carry out compliance-related activities and should also serve to encourage ownership of the QMS.’

Laboratory Accreditation

Clyde Directorate

Clyde Directorate
As part of NHS Greater Glasgow and Clyde (NHSGGC), the Directorate were preparing for visits by the CPA, which were taking place for the first time for most departments. With 260 users at 4 sites along the west coast of Scotland, the Directorate needed Q-Pulse up-and-running quickly and reliably.

ELH NHS Trust

East Lancashire Hospitals NHS Trust: continually assessing system quality for CPA accreditation
‘I have found Q-Pulse to be an excellent and versatile product for the support of the Department's QMS... giving staff point of need access not only to QMS information, but also rapid access to their activities and actions within the QMS.’

James Paget NHS Trust

James Paget NHS Trust
James Paget University Hospitals NHS Foundation Trust serves around a quarter of a million people in the Great Yarmouth, Lowestoft and Waveney areas. In establishing a framework for continuous improvement, the Trust wanted to implement a robust, scalable infrastructure that would ensure a clear road to achieving excellence in compliance management.

King's College Hospital NHS Trust

King's College Hospital NHS Trust: developing a QMS for MHRA, CPA and JACIE accreditation
‘All four of our accrediting or regulatory bodies have commented favourably on Q-Pulse, seeing the contribution it has made to the development of a robust and comprehensive Quality Management System at King's College.’

Milton Keynes Hospital NHS Trust

Milton Keynes Hospital NHS Trust: achieving compliance with CPA standards and MHRA and HTA regulations
‘Q-Pulse is reliable, robust and intuitive, with vast functionality... it was the right choice and I would hate to be without it... [Q-Pulse] makes our lives much easier by allowing us to work smarter, not harder. ’

University Hospital of North Staffordshire

University Hospital of North Staffordshire
Professional services including data migration, customisation and training from Gael Ltd helped staff at the Pathology Directorate of the University Hospital of North Staffordshire in moving towards a more co-ordinated pathology approach to quality management with Q-Pulse.

Pharmacy

Colchester Hospital University NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust
‘From preparative services to the dispensary, and from administrative services to Quality Assurance, Q-Pulse offered us a solution to support our QMS processes, such as document management, exception management, change management, and internal audit.’

Gateshead Health NHS Foundation Trust

Gateshead Health NHS Foundation Trust
‘By providing a single integrated system with which to manage our management system activities, Q-Pulse allows us to spend more time providing more patient-focused services.’

Radiotherapy

Queen Elizabeth Hospital Radiotherapy Department

Queen Elizabeth Hospital Radiotherapy Department
‘By providing department-wide access to real-time data on the system's performance, Q-Pulse offers system-wide analysis for auditing and strategic overview of the operation of the ISO 9001 QMS within Radiotherapy.’

Blood Services

Sligo General Hospital

Sligo General
Part of the Western Region of the Health Services Executive, Sligo General provides a broad range of healthcare services to the people of the north-west of the Republic of Ireland. While maintaining their paper-based system, staff members of the Blood Transfusion department implemented and validated Q-Pulse for document management.