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Q-Pulse After Care
Gael provides a full After Care service which is designed to help organisations get the most value from their Q-Pulse investment.
Q-Pulse users can access a range of support services to increase end-user adoption and refine their business processes. Organisations can also tap into the knowledge of Gael’s expert personnel through Customer Service visits and User Groups.
Gael’s After Care service helps organisations make the most of Q-Pulse’s capabilities to ensure their business thrives. The After Care service helps forge a trusting and beneficial relationship with you during the weeks, months and years after your initial purchase.
Gael’s After Care service includes:
Gael helps organisations with a near round-the-clock support service to make sure that any technical or usability queries relating to Q-Pulse can be resolved quickly and efficiently.
Gael Academy is a valuable 24/7 resource, providing organisations with over 120 training courses, covering a wide variety of topics, for users to gain and reinforce product knowledge.
Gael Community is an online user community for Q-Pulse users to interact with other users from across the world. The Community allows users to seek advice, share best practice and suggest improvements to Q-Pulse and our services.
Gael has a group of expert Customer Service consultants with in-depth knowledge of their specific industry. The consultants carry out customer visits in order to obtain an understanding of your organisation, through one-to-one sessions. This develops a unique relationship with customers and helps to achieve their objectives to achieve real value.
Gael’s User Groups are designed to encourage Q-Pulse users to share their product knowledge, best practice and understanding with each other, while learning more about Gael's current and future offerings. The User Groups give users the opportunity to shape the future direction of Gael's products and services.